Regional Bank With Multiple Locations

 

Client:

Local bank with over 30 locations throughout MS.

 

Objectives:

  • Reduce costs and increase efficiency
  • Implement a centralized VOIP system to receive all incoming calls and redirect as necessary

 

Solution:

  • Voice and data contract renegotiation
  • Implementation of a multi-carrier solution, optimizing efficiency and costs
  • Consolidated billing
  • Coordination and management of VOIP installation process at all locations
  • Monthly bill auditing to ensure accuracy
  • A single point of contact for all billing, trouble tickets and orders

 

Results:

  • 36% decrease in monthly costs
  • Took less than 24 months to pay for new VOIP phone system at each location