As we bring 2017 to a close and enter the holiday season, we would like to reach out and thank each client and partner for another blessed and fulfilling year!
We recognize it’s very easy for Cynergy to become “out of sight and out of mind.” Since our services are free, there’s no monthly invoice or payment transaction carrying our name and logo reminding our clients that we’re here for them. That’s why it’s so rewarding when you reach out to us with your technology questions, concerns or provider searches. Businesses don’t have to use us, but you choose to – that makes all the difference to us!
Cynergy wishes each of you and your families the very best this holiday season. Enjoy friends and family and the many blessings bestowed. The important things in life center around people and relationships. This is a great time to take stock and give thanks. We look forward to another great year of serving you in the technology and communications industry.
Cynergy exists to serve the business community and work as hard as we do to earn your business. Our focus is centered on you reaching your technology goals, improving your experience during changes and making you proud to have chosen us. We have been able to accomplish many great achievements and surpass many milestones thanks to your business and your ratings of the Cynergy Experience.
In 2017, together we achieved:
- 654 business locations coordinated until they “went live” on new services.
- 151 moves, adds or changes managed for our clients’ existing services.
- 392 contracts renegotiated for clients at term (estimated $24,000.00 a month in combined savings to clients!!!)
- 204 escalations managed with carriers.
- 381 Quality Assurance (QA) follow ups to clients to ensure satisfaction.
- 89% of client surveys returned in 2017 ranked Cynergy 10 out of 10!
- 82 NPS Rating! The Net Promoter Score (a satisfaction gold-standard) measures our impact on your successful experience, and an 82 puts Cynergy in the top 1% of our industry!
2017 was a rewarding year for us and we can’t thank you enough for choosing to be a Cynergy Client. Technology is constantly evolving; different providers enter and exit the markets continuously…but our clients remain some of the most loyal and cherished in the business community. Our team wishes each of you the very best over this holiday season. We look forward to supporting you through 2018!